Returns & Exchanges
We want you to be completely satisfied with your Rotimatic experience. If your machine doesn't meet your expectations, we offer a 30-day return policy for a full refund or exchange to ensure your kitchen journey is perfect.
Initiate Your Request
Log into your account or contact our dedicated support team within 30 days of delivery to start your return or exchange process.
Pack Your Device
Carefully place the Rotimatic and all original accessories back into the original protective packaging to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our technical team inspects the returned unit, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing